Frequently Asked Questions

We recommend using our Size & Fit Guide for precise measurements. You'll need a soft measuring tape to measure your bust, underbust, waist, and hips. Match your measurements to our size chart to find your perfect fit.

If you're between sizes, we generally recommend sizing up for a more comfortable fit — especially for our shapewear. Contorr products are designed to smooth and support without compressing, so a slightly larger size will still give you great results without rolling or digging in.

Contorr is designed from the ground up for plus-size bodies. Our products are available in sizes 12–28 (UK sizing). Every seam, strap, and panel is specifically engineered for fuller figures — not just scaled up from smaller sizes.

Yes, Contorr products are designed to fit true to size. Our customers consistently report that the sizing is accurate when following our size chart. If you prefer a more relaxed fit, consider sizing up.

We offer free standard shipping on all orders over £50. For orders under £50, standard shipping rates are calculated at checkout based on your location.

Standard shipping typically arrives within 3–7 business days for UK orders. International delivery times vary by destination — usually 7–14 business days. You'll receive a tracking email as soon as your order ships.

Yes! We ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination. Please note that customs duties and taxes may apply depending on your country's import regulations.

Absolutely. Once your order ships, you'll receive an email with a tracking number and a link to follow your package in real time. If you haven't received a tracking email within 48 hours of placing your order, please check your spam folder or contact us.

We offer a 60-Day Fit Guarantee. If you're not completely satisfied with the fit or comfort of your Contorr product, you can return or exchange it within 60 days of delivery — no questions asked. Items must be unworn (except for trying on), unwashed, and with tags still attached.

Yes — we offer free exchanges on all orders. If you need a different size, simply initiate an exchange and we'll send your new size as soon as we receive the original item back.

Email us at support@contorr.com with your order number and the reason for your return or exchange. Our team will respond within 24 hours with a prepaid return label and instructions.

For hygiene purposes, we can only accept returns on items that have been tried on over your own underwear and have not been worn, washed, or altered. All returned items must have the original tags attached. We understand that fit is personal, which is why we offer free exchanges to help you find your perfect size.

Contorr products are crafted from premium, breathable fabrics including nylon, spandex, and bamboo blends. Our fabrics are chosen for their softness, stretch recovery, and durability — so they hold their shape wash after wash. We avoid anything scratchy, stiff, or uncomfortable against the skin.

For best results, hand wash in cold water with a mild detergent and lay flat to dry. If machine washing, use a lingerie bag on a cold, gentle cycle. Avoid bleach, fabric softener, ironing, and tumble drying, as these can break down the elasticity and reduce the lifespan of your garment.

With proper care, Contorr products are designed to last 12+ months of regular wear. The key to longevity is following our care instructions — hand washing and air drying will keep your pieces in top condition for longer.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify Payments with SSL encryption.